Website & Service Terms
i. Website Terms of Service
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Intellectual Property Rights
All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Content Champion or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Content Champion.
You must not:
* Republish material from our website without prior written consent.
* Sell or rent material from our website.
* Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
* Redistribute any content from our website, including onto another website.
You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.
We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.
Content Champion may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using our website immediately.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
Limitation of Liability
THE MATERIALS AT THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL Content Champion OR ITS AGENTS OR OFFICERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, INJURY OR DEATH) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS, EVEN IF Content Champion HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES.
Long Barns, 37 Tilbury Road, Great Yeldham, Halstead, Essex CO9 4JG
loz [at] contentchampion [dot] com
ii. SEO & Content Marketing Service Terms
Acceptance of Service Terms
By agreeing to work with Content Champion you are acknowledging acceptance of these terms and conditions.
Exclusion From Search Engines, Directories & Social Media Sites
We provide proven, best practice SEO and content marketing advice and services, based on years of relevant experience.
Unlike many other SEO and content marketing companies, we pride ourselves on our professionalism, transparency and successful track record. However, we are at the mercy of the third party terms and conditions of the search engines, directories and social media sites we use – and cannot be held responsible for your website being excluded from them.
Limitation of Liability
Specific SEO Results
Equally, due to these external factors that are outside of our control, we cannot guarantee any specific set of results from the SEO or content marketing work we carry out on your behalf.
Link Building Liability
Backlinks are still the major way Google and other search engines decide how popular any given website is. As a result - authoritative, relevant backlinks have an important role to play in how high the search engines choose to rank the pages of your website.
Within this context, paying to build backlinks is strictly speaking against Google's terms of service. Although all our link partners are contacted using organic outreach and our links are as ethical and white hat as possible - the very act of paying an agency to build backlinks for you does carry some level of risk, (as does the way the Google algorithm views and treats those links both now and in future). As a result, in using our backlink building services you are acknowledging this level of risk and have still chosen to proceed.
As above, we cannot be held responsible for any loss of organic search engine rankings and/or loss of revenue suffered as a result of our link building work.
Server, Website & Hosting Maintenance
In the specific instance of our SEO and blogging services, it is the client’s responsibility to maintain and update their server/website/blogging platform installation (eg WordPress), to avoid any potential security issues.
We cannot be held responsible for any incidents of malicious hacking and/or data loss that occurs if the client does not keep their server/website/blogging platform properly updated and backed up.
Content Writing Revisions
Monthly blogging contracts are priced based on word count and number of blog posts. Customers will be expected to make payment in full and complete a content briefing form before our writers start work on any project.
As part of the price charged, customers will be entitled to two rounds of revisions within the scope of the existing brief.
Customers have 5 working days in which to request changes before their project is marked as 'signed off' in our workflow.
Completion of Revisions
We will complete any requested content changes within 7 working days, at which point the project in question will then be marked as 'signed off' in our workflow.
In the case of our monthly SEO services - contracts usually start for a duration of 6 months then run on a monthly rolling basis. Monthly blogging services, social media management and social media growth packages usually run on a monthly rolling basis.
We will only start work on your order once full payment has been made and the client briefing and/or consent form has been submitted (where necessary). On this basis, once payment has been made and the associated service provided - either side can cancel this contract with 30 days notice by informing the other party in writing or by email.
We will charge a debt recovery fee and interest for all late payments.
Coaching & Consulting Packages
Consultation calls must be paid for in full beforehand, so we can prepare for each call. Your consultation call can be cancelled or rearranged up to 24 hours in advance, otherwise 50% payment will be taken to cover the cost of our preparation time.
With the exception of consultation calls (see above), as you are investing in a process that incurs hard costs from our side, once you place an order and pay in full we will instruct our team to start work on your project. We cannot therefore give any refunds once this process has started.